Here you will find few answers to some common questions asked by our customers. If you couldn´t find any, please contact our customer service.
By default, all our shipments are trackable and we provide you a tracking number.
Germany shipment: We ship with DHL delivery service.
USA shipment: We ship with USPS and German Post delivery service.
Worldwide shipment: We use the Deutsche Post for small and medium-sized parcels. German Post has colabrations with many countries and their local Postal deliverers.
DHL: We also use DHL service to send larger packages worldwide.
Cost: By default, we many take 0.00€ for orders of small items over 49.00€. Shipping costs depend on the choices you make when you check out.
Prices may differ for remote areas, and particular products.
We accept the following payment methods: PayPal, Visa, MasterCard, American Express and more... We also accept direct payment to EMZOD e.K. account. - Always use your order number and purchase date as the "purpose" for this method (transfer).
You have the right to cancel the order within 14 days of receiving the product without giving any reason. If you cancel the order, please return the received item to EMZOD as soon as possible. To exercise your right, all articles must be returned to - EMZOD e.K., Papenreye 63, 22453 Hamburg, Germany. If you are a customer in the USA, please return the article to - NOXSPOT LLC, 4901 Departure Dr #58311, Raleigh, NC 27658, United States.
When sending back items like Pills and Creams: Make sure the product is intact and has not been opened or used. Please note that in the Pills and Creams category, your return may not be accepted by our company and your money may not be refunded if you have already opened or used any of the above items.
(IV) Final Destinations
EMZOD® is not responsible for extra Duties, Taxes or Fees incurred on final destinations.
International buyers outside of Europe: Buyers understand that destination customs may ask them to pay additional tax upon arrival of the packages.
(V) Out-of-court dispute resolution
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at: https://ec.europa.eu/consumers/odr/
FAQs Delivery options to Germany
If your order goes above 49.00€ your delivery is FREE! Have fun shopping!
We make sure that your package is discreet. You, the buyer, is the only person who knows what's inside. We send packages within 24 hours of receipt of payment. Domestic parcel delivery usually takes 2-5 days, depending on the location. If you would like your order to be shipped by express, please select the option at checkout or contact us.
What does my package look like?
To ensure discretion, your purchase will be delivered in a plan brown/white box or plan bubble pad envelope with your order items concealed so that there is no indication of what is in the package.
When will I receive my order?
We offer different delivery options so that you can choose the most suitable for you. DHL, Deutsche post or USPS delivery is very popular and is guaranteed to be delivered to you also on Saturdays. Orders placed before 12 p.m. on working days may arrive the next working day. Our delivery options for DHL, Deutsche Post and USPS delivery also include emails with a delivery status update so you know when your parcel is arriving.
Where does EMZOD® deliver?
We ship to all of Germany, the USA, Europe and over 30 other nations worldwide. The shipping costs depend on the country you are ordering from. How long it takes for your order to arrive also depends on your location. International deliveries usually take around 4-10 days.
What if I am not there when the parcel delivery service arrives?
To prevent this, you can use your tracking number to monitor where your package is to get a better idea of when it will be delivered. If you are not there, your courier will leave a card or pick-up card telling you they tried to deliver, with a pick-up information or number that you should call to reorder delivery. We can also try to contact you to arrange a re-delivery.
Do I have to sign for my parcel delivery?
Typically a signature is required on delivery. In some cases a signature may not be required.
Can I use a different delivery address?
You can have your order delivered to your work address or a friend's house if you cannot receive your order at home.
Yes, you can ensure that your order is delivered to the address that is most convenient for you.
Can I track my parcel?
Yes, you can track your package using the package number we provided, visit your account and look up your order information. To track your package, please click the button below to continue.
My order has not yet arrived. What should I do?
Do not hesitate to, contact our customer service with your order information and reason and we will try our best to resolve any issues with your delivery. If your order did not arrive on the day it was supposed to be received, your tracking number can be used to track it. Your courier may have already tried or left a collection card with information about your package. Please always check your mailbox carefully for such cards. You may just have to go to your nearby postal service to collect your package.
How do I track my package?
Please proceed with below button:
At EMZOD®, we pride ourselves on providing high quality products and services. Nevertheless, if for any reason you wish to return the item you received, we made it easy for you too. EMZOD® has a 14 day hassle-free return policy and our customer service is always available to answer your questions.
How can I return an item to EMZOD?
If upon delivery you discover that the parcel packaging has been damaged and your items have been damaged too, contact us as soon as possible to arrange a re-shipment.
Returning items to us is very easy. you start by Contacting us first.
Would you like to return an item because you no longer want it or due to you changed your mind! No problem, you can return it to us in its original status within 14 days for a hassle-free refund.
We will notify you when our warehouse has received the item and when your item has been resent or refund has been issued. This way you will stay up to date at all points throughout your return process.
In case of a refund, you will be refunded through the same payment method you used to purchase your items.
To ensure our warehouse successfully receives your returns, we recommend that you use a traceable shipping method to follow parcel along and to ensure delivery.
Please note that for hygienic reasons, pills, cream, shaves, underwears or items of clothing cannot be reimbursed after they have been opened, used or worn.
An item is missing from my order what should I do?
If you think an item is missing from your order, please inform us immediately. Contact us and Let us know your order number and your name. In any case, we will contact you as soon as possible to send you the missing items.
I received a faulty item how do we process?
Dear customer it is very important you contact us right immediately you discover a faulty article. Contact our customer service with your order number, article name, and fault. We will send you a replacement as soon as possible.
When will I get my refund after you received my return?
Depending on your payment method, card issuer and bank, refunds may take 1-4 business days.
How long does it take for item I returned to get to you?
Internationals: I live in a different country than Germany and USA.
European deliveries to Germany always take a little longer. Please exercise patience up to 8 working days until your delivery is back in our warehouse
International deliveries to Germany always take a little longer. Please exercise patience up to 20 working days until your delivery is back in our warehouse.
We repeat, it is very important you use a traceable postal method like a registered mail and etc. so you can trace the parcel status and this also ensures your package will at least reach our warehouse.
Our dedicated customer service team will be happy to help you with any questions. We are here to help you so just contact us.
How do I know you received my return?
You will be notified as soon as we receive your item back in our warehouse. We will also keep you updated on how we are processing your refund or shipping your re-shipment.
Notes on battery disposal
In connection with the sale of batteries or with the delivery of devices containing batteries, we are obliged to draw your attention to the following You are legally obliged to return used batteries as end user. You can return used batteries that we carry or have carried as new batteries in our range free of charge to our dispatch warehouse (dispatch address). The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out dustbin means that the battery must not be disposed of with household waste.
Pb = Battery contains more than 0.004 mass percent lead
Cd = battery contains more than 0.002 mass percent cadmium
Hg = battery contains more than 0.00005 mass percent of mercury.
Please note the above information.