At Emzod, we pride ourselves on providing high quality products and services. However, if for any reason you want to cancel your order or return something, the following customer rights apply:

EMZOD® Headquarter
EMZOD® has a correspondence address as follows:
EMZOD e.K.
Papenreye 63
22453 Hamburg
Germany
Registered Address : Papenreye 63, 22453 Hamburg Germany.
Sales Tax Identification Number: DE 237675623
Responsible for content acc. §55 II RStV: Okafor Benjamin (address see above).
Registered court: District Court of Hamburg, Germany.
Under Registration number: HRA 110913

Right of withdrawal

• Open Print Version

Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day of revocation, - where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery; - at which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately; - on which you or a third party designated by you, other than the carrier, have taken possession of the first goods, where goods are supplied under a single order for regular delivery over a specified period. In order to exercise your right of withdrawal, you must inform us (EMZOD e.K., Papenreye 63, 22453 Hamburg, Germany, telephone no.: 040 521 602 11, Email address: revocation@emzod.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notification of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to EMZOD e.K., Papenreye 63, 22453 Hamburg, Germany without delay and in any case within 14 days at the latest from the day you notify us of the cancellation of this contract. The deadline is deemed to have been met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

Reasons for exclusion or extinction
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- the supply of newspapers, periodicals or magazines, other than subscription contracts.

The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods because of their nature;
- the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

*The right of withdrawal stated below applies to the order of digital contents*

Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the date of conclusion of the contract. In order to exercise your right of revocation, you must inform us (EMZOD e.K., Papenreye 63, 22453 Hamburg, Germany, telephone number: 040 521 602 11, Email address: revocation@emzod.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal
If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

Reasons for termination
In the case of a contract for the supply of digital content not physically stored on a physical medium, the right of withdrawal expires when the trader has started to perform the contract after the consumer

1. has expressly agreed that the entrepreneur shall commence with the execution of the contract before the expiry of the revocation period and
2. has confirmed his knowledge that he loses his right of revocation with the beginning of the execution of the contract through his consent.

• Download the cancellation form here